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Cs Individual Reflective Journal

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My name is Ong Nyee Ning, I am the students of batch 2018/04 of the degree in Chemical Engineering with honours. This is the first time I am having a community service course. Our community service project is “Dental & Oral Care”. Throughout this event, I learnt a lot of moral values that can reflect and improve our personality. First and foremost, I learnt organizational skills. At the beginning of the event, which is the planning stage, I elected as project leader for this event. After discusses with members in the first meeting, we agreed to choose health screening for our community service project. On the day of choosing the topic, we failed to get health screening but pap smear. After some consideration, we think that it is better to change a topic. Below are the lists of the reason we change the topic:

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  1. The target audience is limited because pap smear is only for female. Male may not get involved in this event.
  2. The work distribution will be harder. It is because this involves female privacy. Male cannot enter the venue of the activity. The job scope for male will be limited.
  3. Female need to clean the body fur before having a check-up. Some of the females will not willing to join this activity because they might think that clean the fur is troublesome.
  4. For this community service project, it will be held in block B1.

As most of the classroom having CCTV, it is very hard to have a place which provides privacy. 5. Some of the females may not join this event as this check-up includes their personal privacy.

They might not want to reveal their privacy. In order to solve this problem, we changed our topic, which is dental care. It is because everyone can join in this event. More people may have attracted to this event as it is a unisex event, and it is a free service which it might be charged when you having the service in the clinic. Besides, after discussing with leaders, we plan to have an exhibition and free checkup at the same time. In the future career, one needs to know how to organize things well by using the correct way to get the information. One can probe information from family, friends and colleagues before organizing an activity. From this project, I learnt that communication skill is very important. One of the reasons I had stepping down from the project leader to the leader of the finance department is that I did not have a good communication with my assistants. They did misunderstand that I did not do anything in this position but the fact is I did but I did not tell them. I tried to connect with outsiders at that time. Literary speaking, it is very hard to tell your teammates that what did you do on the time because everything keeps changing. If I told them what did I done on the time, that should be a very huge messy list and it is not effective. Then, the time when I am sure which line I had, I am stepping down.

After that, I changed to the leader of the finance department. I did communicate with them what they had, and how to improve and proceed with the financial statements. Anupreetha prepared the statements for them, income, outcome, total expenses, and member list. I teach them how to record the statements in the correct way, and distribute the works so that they are very familiar and understood what they are in charge of. Sometimes, what you see is not always what it is, some of the leaders think that the members of my department do not listen to the leader, they tend to control them and give them punishments. After discussing with my teammates and members in other departments, I realized that the leader misunderstood it, they are listening to what the leader said. In the future, one needs to prevent the miscommunication between people. It is because it might affect the outcomes and there may have some blaming games occur which no one likes it. The leadership skill is very important for everyone. It might affect the way you handle a case and how others think towards you. In this event, one should know that giving clear and straightforward instructions is very important. It can reduce the misunderstanding and others are clear about what you want them to do. People make mistakes, as I do. I had given some confusing instruction that members misinterpret what they should do when I was a leader. This is the thing that I feel that I am not suitable to be a leader at this moment as I had too many things need to be improved. I had written a resignation letter to step down as a project leader. Besides, as a leader in the finance department, I had distributed the job scope equally for the members. I had separate the job scope to the debit account, credit account, and request paper for each of them. They choose their own job scope and agreed with it. For my job scope, I need to distribute the job and keep the money that we had for this event. I use another purse to keep the money for this event so that I am not confused with the money. I am also the one who did the final financial report which combined the debit and credit account into a single account. As a leader of the finance department, I need to differentiate which amount need to be claimed and which amount do not. The money should give those very important such as printing flyer, banner, petrol fee and others.

Besides, I need to connect with other departments when they need to request any money for the event. By doing an event, in any position, the most important thing is to be responsible. If you do not take any responsibility for what you do, you might like to blame others when there is something went wrong. Among the leaders of our group. We had distributed the work evenly. For my part, I supervised sponsorship, promotion, and publicity departments. Each department has their own workload, but we managed to help each other out. We design the group logo and teaser together to produce a good design. I am also responsible for getting updates from the management team. Every Sunday, we had a meeting for every leader of the event which held by the management team. Besides, I am also in charge of getting collaborate from outside like UM, UPM and government. Thanks for Anupreetha, Shee Loke Yang and Low Jay Men that assist me to do my work. As a human in this world, one should protect the earth by doing recycle to reduce the waste produced. I had collected the recyclable items to recycle it. Teamwork can make the things perfect. In the finance department, we distribute the work and working together. Lin Rankun is the one who designed and prepared the claim form so that when there are people wants to request the money for the event, with or without receipts, there is an evidence that finance department approved the money transaction. Xie Xiang need to record the amount of money in the account. For instance, he collected money from every member for the member distribution fee and member’s shirt, money from sponsor and others.

Wang Xiaoyu needs to record the credit account which is the amount of the member’s shirt, stationary, flyer printing, and so on. On the day of community service, all of us in our group work together. I am the one who assists the registration counter. I need to record people’s information and distribute a free gift such as a toothbrush or toothpaste before they go to have a teeth check-up. Other than that, I need to arrange the crowd so that there will be not so much crowd on the bus. In the promotion department, I help them to arrange the work sequence before they start their task. They follow the sequence so that they are not rushing and confusing what they need to do for their part. They had done their task one day before the deadline so that they are not going to run the midnight oil. In the finance department, we did our account only on the time when we are in community service class. We did not postpone our transaction to prevent the miscalculation of money. In the future career, we need to do things when they assign to us but not before the dateline. It will produce effective and better outcomes. For time management, I realised that I am not very well on this.

The time when I am a project leader, I cannot manage my time well because I am too busy. I am the president of First Aid Society and doing the part-time job in the canteen every weekday. I could not manage to cope with my study. After I had stepped down as a leader of the finance department, I am able to manage my time. I have my own time to plan my schedule. Time management is very important for every human being. If you manage your time well, you are able to do your things on time and makes your time effectively. Besides, I help publicity to cut the flyer into smaller pieces when there are no customers in my workplace. From this event, I am able to know the importance of professionalism. One should do things on their own position but not by emotionally. At first, I am a project leader. It is very hard for me because when I doing things wrong, I need to receive every negative feedback from others, include members, committee, and leader group. I realised that I am not professional enough because I keep making some small mistakes. For instance, spelling mistakes, incorrect information, and others. My assistant leader feels so difficult because they receive many negative feedbacks from other team leaders. I realised I am not doing things by the following procedure. I should be the decision maker to others, and I should discuss with my leaders before speak in the main group. I feel that my mind need to be more mature. I received that I think that I am always right, but the fact is sometimes I am wrong. I should seek help from others especially the assistant leader before I do any decision. I received that I am too clumsy when there is a thing going on. I should be calm and think before I do. Everyone makes mistakes, I know that the way to improve my professionalism by taking this position. Thanks to everyone that provide the feedback so that I know where am I wrong. We should stand up after we fall down. In the future journey, I will keep improving my mentality and professionalism by doing the things that I should do and avoid doing things that I shouldn’t do. On the event day, we wear formally to show our professionalism. All of us wear the event shirt, long pant and sports shoes.

Besides, I also focus on what the advisor talking during the class. In community service, I had learnt how to be empathy to make work done. In the finance department, all of the members are from China, and, I am from Malaysia. There are the working cultural differences between each other. In China, they tend to do things effectively in a short time, whereas Malaysian try to use a lot of time to makes the things perfect. In order to fit into their culture, I try to do the work in the community service class only. All of us managed to finalise the financial statement in every community service class. Besides, communication skill is very important when we need to work with each other. In order to work well, I need to keep the environment cheerful. The relationship between each other in our department become closer. We get to know each other more. As so as with other departments. As an individual, we need to have a certain level of confidence so that others will be more rely on us.

When you have confidence, you can work your job easier. For instance, in the community service project, I need to have a confidence in giving commands to others so that they are more understanding about what they want to do. When I had more confidence, the member will be more comfortable with what they going to do. For example, we need to have our own confidence by asking others for help. When we want to share our event, we need to have the confidence to ask others to join our event. Public relation is the one who tries to connect to an outsider. As a project leader, I need to find potential collaborators. After probes information from family and friends, some of my friends in other universities told me that they planned dental service for free to the person rural area. Besides, we can get the services from clinics, universities and hospitals as they provide these services. One of my friend, Lee Hao Ming, advised me to find the government sector because they are having the mobile dental clinic. Moreover, a nutritionist in the Ministry of Health Malaysia, Tn. Ng Chee Kai, helped me to find the person-in-charge of dental which having the mobile dental clinic in Selangor state. My sister, which is the post-graduate student in UM, had told me that we can ask the help from her university and Ms Sophie told me that we can find the help from UPM. After contact with them by email and call, I am able to have the personal contact with messages from UM, Dr Maryani, and positive reply from the government sector of dental. Moreover, Tn. Ng told me that we may find the sponsor from Sensodyne and Colgate as they could have the interest to support our event. Thanks to everyone that help me to clear my mind that what should I do in these community service project. Without them, I might have no direction on what should I do in this event. I passed all of the information to our next project leader and proposal so that they had this information to plan the activity. On the day of the activity, as I am the person in charge of the counter, I try to ask our VVIP, which is the police officer, to have a free dental check-up. Although they are scared at the first moment, after persuading them, they agree by having a free dental check-up. Besides, Ms Laila and her assistant came to visit our booth on that day. I asked them to have a free check-up and help them to take the photo with the mascot wear by Yang Jiayu. Moreover, when the representative of St. John, Pn. Lim Yih Shiah with her child come to our booth, I asked them to have a free check-up and bring them to visit the exhibition booth.

I also introduced to them the activities that held on that day. Learning is a journey, not a destination. One should keep learning the day they are growing older. In this project, I know that I have taught ability which means that I am willing to learn and teach by others. I learnt from the mistakes that I had made when I was a project leader. I know the improvements that can be made throughout this activity. In the finance department, when there are things that I am not sure on how to do, I will ask the leaders about it. Before the day of the event, we went to KIP mall to promote our event. All of us had separated into 2 groups, one group promote on Thursday and another group on Friday. In KIP mall, we distribute our event flyers to the public and told them that we are having dental checkup and activities. We also told them that we have other activities too. Besides, Anupreetha had brief us on what should we do on the day of activity. The finance department is taking part in assist exhibition. But on the day of the event, we found out that exhibition does not need any people to assist as there are so many dentists in the booth there. After asking for instructions from the leaders, Wang Xiaoyu and I are in charge of the registration counter. Lin Rankun and Xie Xiang in charge on explain what we are doing to the customers. Before I am doing anything, I ask the leaders before doing it. For instance, when I want to have my lunch earlier, I take permission from Anupreetha before leave. In the real world, we need to follow the instructions that our boss instruct. When there is any unsure information, we should ask them before we do it so that we will not doing the wrong things.

We need to ask for instruction when there are any changes happened. On the day before activity, we are asked to assist the exhibition. But during the day of the event, we realised that we did not need to assist the exhibition team. All of us are doing the work that we are not instructed to do before. We are flexible on what we will going to do. At the registration counter, I learnt how to serve customers and how to giving instructions and information to the customers. Besides, when there is a free time, I go and get in touch with the dentist. I get to know the information of the arrangement from the government. The mobile dental clinic is from Klang, but all of the services are given by Kuala Langat. All of them are dentists include the one who gives dental check-up, registration counter and exhibition booth.

I also asked them the information about dental care. One of the dentists is interested in what we having in our university. I had explained all of the activities held at our university. They feel very glad that they have a chance to have a tour in Xiamen University Malaysia. Overall of that, I also helping publicity team to stick the poster on the wall. Problem-solving skills are very important for everyone. It is because we faced problems every day. For example, the first problem that happened every morning is how do you wake yourself up in the morning although the bed is so comfortable. In this community service project, I am the leader of the finance department. When the members don’t know how to do the work, I taught them how to solve the problem. When there are too many people wants to claim or request money at the same time, I managed it one by one. When we cannot found the final account, I do it by following our university account. On the day of activities, when there are too many people at the same time, I asked them to sit on the chair in front of the registration counter so that the bus was not so crowded. When there is any problem that I do not know how to solve, I will probe information from the leaders which are Shee Loke Yang, Anupreetha and Low Jay Men. In the future career, we will face lots of problems that we did not face before. By having the good problem-solving skill, you can solve the problem systematically and more effectively. There is another skill we should learn in the community service.

We should learn the training skill. By having this skill, we can teach people in a very effective in the future. In this community service, I know how to train my members in the finance department. I teach them when they do not know how to use excel to do a financial report. Although I can do things on my own, as a responsibility of a leader, I need to teach them so that they can earn some knowledge in community service. Besides, for work distribution in the finance department, I distributed based on their strength and weaknesses so that they can show up. I am glad that I had a chance to take this MPU subject. I learnt more than expected that I can gain. Thank you for all of my family, friends, lecturers that help and support me a lot in community service. The most important people are our teammates, without any department or any position, the event will not be held successfully. Our event had gained the most popular out of 18 events as we gained 331 participants.

My name is Ong Nyee Ning, I am the students of batch 2018/04 of the degree in Chemical Engineering with honours. This is the first time I am having a community service course. Our community service project is “Dental & Oral Care”. Throughout this event, I learnt a lot of moral values that can reflect and improve our personality. First and foremost, I learnt organizational skills. At the beginning of the event, which is the planning stage, I elected as project leader for this event. After discusses with members in the first meeting, we agreed to choose health screening for our community service project. On the day of choosing the topic, we failed to get health screening but pap smear. After some consideration, we think that it is better to change a topic. Below are the lists of the reason we change the topic:

  1. The target audience is limited because pap smear is only for female. Male may not get involved in this event.
  2. The work distribution will be harder. It is because this involves female privacy. Male cannot enter the venue of the activity. The job scope for male will be limited.
  3. Female need to clean the body fur before having a check-up. Some of the females will not willing to join this activity because they might think that clean the fur is troublesome.
  4. For this community service project, it will be held in block B1.

As most of the classroom having CCTV, it is very hard to have a place which provides privacy. 5. Some of the females may not join this event as this check-up includes their personal privacy.

They might not want to reveal their privacy. In order to solve this problem, we changed our topic, which is dental care. It is because everyone can join in this event. More people may have attracted to this event as it is a unisex event, and it is a free service which it might be charged when you having the service in the clinic. Besides, after discussing with leaders, we plan to have an exhibition and free checkup at the same time. In the future career, one needs to know how to organize things well by using the correct way to get the information. One can probe information from family, friends and colleagues before organizing an activity. From this project, I learnt that communication skill is very important. One of the reasons I had stepping down from the project leader to the leader of the finance department is that I did not have a good communication with my assistants. They did misunderstand that I did not do anything in this position but the fact is I did but I did not tell them. I tried to connect with outsiders at that time. Literary speaking, it is very hard to tell your teammates that what did you do on the time because everything keeps changing. If I told them what did I done on the time, that should be a very huge messy list and it is not effective. Then, the time when I am sure which line I had, I am stepping down.

After that, I changed to the leader of the finance department. I did communicate with them what they had, and how to improve and proceed with the financial statements. Anupreetha prepared the statements for them, income, outcome, total expenses, and member list. I teach them how to record the statements in the correct way, and distribute the works so that they are very familiar and understood what they are in charge of. Sometimes, what you see is not always what it is, some of the leaders think that the members of my department do not listen to the leader, they tend to control them and give them punishments. After discussing with my teammates and members in other departments, I realized that the leader misunderstood it, they are listening to what the leader said. In the future, one needs to prevent the miscommunication between people. It is because it might affect the outcomes and there may have some blaming games occur which no one likes it. The leadership skill is very important for everyone. It might affect the way you handle a case and how others think towards you. In this event, one should know that giving clear and straightforward instructions is very important. It can reduce the misunderstanding and others are clear about what you want them to do. People make mistakes, as I do. I had given some confusing instruction that members misinterpret what they should do when I was a leader. This is the thing that I feel that I am not suitable to be a leader at this moment as I had too many things need to be improved. I had written a resignation letter to step down as a project leader. Besides, as a leader in the finance department, I had distributed the job scope equally for the members. I had separate the job scope to the debit account, credit account, and request paper for each of them. They choose their own job scope and agreed with it. For my job scope, I need to distribute the job and keep the money that we had for this event. I use another purse to keep the money for this event so that I am not confused with the money. I am also the one who did the final financial report which combined the debit and credit account into a single account. As a leader of the finance department, I need to differentiate which amount need to be claimed and which amount do not. The money should give those very important such as printing flyer, banner, petrol fee and others.

Besides, I need to connect with other departments when they need to request any money for the event. By doing an event, in any position, the most important thing is to be responsible. If you do not take any responsibility for what you do, you might like to blame others when there is something went wrong. Among the leaders of our group. We had distributed the work evenly. For my part, I supervised sponsorship, promotion, and publicity departments. Each department has their own workload, but we managed to help each other out. We design the group logo and teaser together to produce a good design. I am also responsible for getting updates from the management team. Every Sunday, we had a meeting for every leader of the event which held by the management team. Besides, I am also in charge of getting collaborate from outside like UM, UPM and government. Thanks for Anupreetha, Shee Loke Yang and Low Jay Men that assist me to do my work. As a human in this world, one should protect the earth by doing recycle to reduce the waste produced. I had collected the recyclable items to recycle it. Teamwork can make the things perfect. In the finance department, we distribute the work and working together. Lin Rankun is the one who designed and prepared the claim form so that when there are people wants to request the money for the event, with or without receipts, there is an evidence that finance department approved the money transaction. Xie Xiang need to record the amount of money in the account. For instance, he collected money from every member for the member distribution fee and member’s shirt, money from sponsor and others.

Wang Xiaoyu needs to record the credit account which is the amount of the member’s shirt, stationary, flyer printing, and so on. On the day of community service, all of us in our group work together. I am the one who assists the registration counter. I need to record people’s information and distribute a free gift such as a toothbrush or toothpaste before they go to have a teeth check-up. Other than that, I need to arrange the crowd so that there will be not so much crowd on the bus. In the promotion department, I help them to arrange the work sequence before they start their task. They follow the sequence so that they are not rushing and confusing what they need to do for their part. They had done their task one day before the deadline so that they are not going to run the midnight oil. In the finance department, we did our account only on the time when we are in community service class. We did not postpone our transaction to prevent the miscalculation of money. In the future career, we need to do things when they assign to us but not before the dateline. It will produce effective and better outcomes. For time management, I realised that I am not very well on this.

The time when I am a project leader, I cannot manage my time well because I am too busy. I am the president of First Aid Society and doing the part-time job in the canteen every weekday. I could not manage to cope with my study. After I had stepped down as a leader of the finance department, I am able to manage my time. I have my own time to plan my schedule. Time management is very important for every human being. If you manage your time well, you are able to do your things on time and makes your time effectively. Besides, I help publicity to cut the flyer into smaller pieces when there are no customers in my workplace. From this event, I am able to know the importance of professionalism. One should do things on their own position but not by emotionally. At first, I am a project leader. It is very hard for me because when I doing things wrong, I need to receive every negative feedback from others, include members, committee, and leader group. I realised that I am not professional enough because I keep making some small mistakes. For instance, spelling mistakes, incorrect information, and others. My assistant leader feels so difficult because they receive many negative feedbacks from other team leaders. I realised I am not doing things by the following procedure. I should be the decision maker to others, and I should discuss with my leaders before speak in the main group. I feel that my mind need to be more mature. I received that I think that I am always right, but the fact is sometimes I am wrong. I should seek help from others especially the assistant leader before I do any decision. I received that I am too clumsy when there is a thing going on. I should be calm and think before I do. Everyone makes mistakes, I know that the way to improve my professionalism by taking this position. Thanks to everyone that provide the feedback so that I know where am I wrong. We should stand up after we fall down. In the future journey, I will keep improving my mentality and professionalism by doing the things that I should do and avoid doing things that I shouldn’t do. On the event day, we wear formally to show our professionalism. All of us wear the event shirt, long pant and sports shoes.

Besides, I also focus on what the advisor talking during the class. In community service, I had learnt how to be empathy to make work done. In the finance department, all of the members are from China, and, I am from Malaysia. There are the working cultural differences between each other. In China, they tend to do things effectively in a short time, whereas Malaysian try to use a lot of time to makes the things perfect. In order to fit into their culture, I try to do the work in the community service class only. All of us managed to finalise the financial statement in every community service class. Besides, communication skill is very important when we need to work with each other. In order to work well, I need to keep the environment cheerful. The relationship between each other in our department become closer. We get to know each other more. As so as with other departments. As an individual, we need to have a certain level of confidence so that others will be more rely on us.

When you have confidence, you can work your job easier. For instance, in the community service project, I need to have a confidence in giving commands to others so that they are more understanding about what they want to do. When I had more confidence, the member will be more comfortable with what they going to do. For example, we need to have our own confidence by asking others for help. When we want to share our event, we need to have the confidence to ask others to join our event. Public relation is the one who tries to connect to an outsider. As a project leader, I need to find potential collaborators. After probes information from family and friends, some of my friends in other universities told me that they planned dental service for free to the person rural area. Besides, we can get the services from clinics, universities and hospitals as they provide these services. One of my friend, Lee Hao Ming, advised me to find the government sector because they are having the mobile dental clinic. Moreover, a nutritionist in the Ministry of Health Malaysia, Tn. Ng Chee Kai, helped me to find the person-in-charge of dental which having the mobile dental clinic in Selangor state. My sister, which is the post-graduate student in UM, had told me that we can ask the help from her university and Ms Sophie told me that we can find the help from UPM. After contact with them by email and call, I am able to have the personal contact with messages from UM, Dr Maryani, and positive reply from the government sector of dental. Moreover, Tn. Ng told me that we may find the sponsor from Sensodyne and Colgate as they could have the interest to support our event. Thanks to everyone that help me to clear my mind that what should I do in these community service project. Without them, I might have no direction on what should I do in this event. I passed all of the information to our next project leader and proposal so that they had this information to plan the activity. On the day of the activity, as I am the person in charge of the counter, I try to ask our VVIP, which is the police officer, to have a free dental check-up. Although they are scared at the first moment, after persuading them, they agree by having a free dental check-up. Besides, Ms Laila and her assistant came to visit our booth on that day. I asked them to have a free check-up and help them to take the photo with the mascot wear by Yang Jiayu. Moreover, when the representative of St. John, Pn. Lim Yih Shiah with her child come to our booth, I asked them to have a free check-up and bring them to visit the exhibition booth.

I also introduced to them the activities that held on that day. Learning is a journey, not a destination. One should keep learning the day they are growing older. In this project, I know that I have taught ability which means that I am willing to learn and teach by others. I learnt from the mistakes that I had made when I was a project leader. I know the improvements that can be made throughout this activity. In the finance department, when there are things that I am not sure on how to do, I will ask the leaders about it. Before the day of the event, we went to KIP mall to promote our event. All of us had separated into 2 groups, one group promote on Thursday and another group on Friday. In KIP mall, we distribute our event flyers to the public and told them that we are having dental checkup and activities. We also told them that we have other activities too. Besides, Anupreetha had brief us on what should we do on the day of activity. The finance department is taking part in assist exhibition. But on the day of the event, we found out that exhibition does not need any people to assist as there are so many dentists in the booth there. After asking for instructions from the leaders, Wang Xiaoyu and I are in charge of the registration counter. Lin Rankun and Xie Xiang in charge on explain what we are doing to the customers. Before I am doing anything, I ask the leaders before doing it. For instance, when I want to have my lunch earlier, I take permission from Anupreetha before leave. In the real world, we need to follow the instructions that our boss instruct. When there is any unsure information, we should ask them before we do it so that we will not doing the wrong things.

We need to ask for instruction when there are any changes happened. On the day before activity, we are asked to assist the exhibition. But during the day of the event, we realised that we did not need to assist the exhibition team. All of us are doing the work that we are not instructed to do before. We are flexible on what we will going to do. At the registration counter, I learnt how to serve customers and how to giving instructions and information to the customers. Besides, when there is a free time, I go and get in touch with the dentist. I get to know the information of the arrangement from the government. The mobile dental clinic is from Klang, but all of the services are given by Kuala Langat. All of them are dentists include the one who gives dental check-up, registration counter and exhibition booth.

I also asked them the information about dental care. One of the dentists is interested in what we having in our university. I had explained all of the activities held at our university. They feel very glad that they have a chance to have a tour in Xiamen University Malaysia. Overall of that, I also helping publicity team to stick the poster on the wall. Problem-solving skills are very important for everyone. It is because we faced problems every day. For example, the first problem that happened every morning is how do you wake yourself up in the morning although the bed is so comfortable. In this community service project, I am the leader of the finance department. When the members don’t know how to do the work, I taught them how to solve the problem. When there are too many people wants to claim or request money at the same time, I managed it one by one. When we cannot found the final account, I do it by following our university account. On the day of activities, when there are too many people at the same time, I asked them to sit on the chair in front of the registration counter so that the bus was not so crowded. When there is any problem that I do not know how to solve, I will probe information from the leaders which are Shee Loke Yang, Anupreetha and Low Jay Men. In the future career, we will face lots of problems that we did not face before. By having the good problem-solving skill, you can solve the problem systematically and more effectively. There is another skill we should learn in the community service.

We should learn the training skill. By having this skill, we can teach people in a very effective in the future. In this community service, I know how to train my members in the finance department. I teach them when they do not know how to use excel to do a financial report. Although I can do things on my own, as a responsibility of a leader, I need to teach them so that they can earn some knowledge in community service. Besides, for work distribution in the finance department, I distributed based on their strength and weaknesses so that they can show up. I am glad that I had a chance to take this MPU subject. I learnt more than expected that I can gain. Thank you for all of my family, friends, lecturers that help and support me a lot in community service. The most important people are our teammates, without any department or any position, the event will not be held successfully. Our event had gained the most popular out of 18 events as we gained 331 participants.

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