Essays on Customer Service

According to Joseph Juran’s quality planning road map, first we need to identify and know our customers because customers are the one that will be influenced or affected by the products and processes needed to achieve the quality goals. There are two types of customers,…

Introduction: This report aims to review the marketing theory of Customer Loyalty for the Brand Maybelline New York. Customer loyalty is an effective way to improve a company’s performance. For this essay Customer Loyalty is defined as an integral part of the customer promise, and…

Introduction This study examines in detail all aspects of customer satisfaction in an organization based on the services that the organization provides as its needs increase. HK Express is an budget airline that offers services from different countries, but based in Hong Kong. The company…

The relationship or bond between customers and owners impacts the way the customers buy food that how much they like the provided services and products. Their way of purchase of food in restaurant helps to predict others the quality of food served. As in our…

The upside of a non-particular organization is that the cost of section for the provider is low and that may be reflected in the cost of their organization. In any case, they have confined control over the earth, so exploring a particular help issue may…

Those who buy the goods or services provided by companies are consumers. According to (Solomon, 2009, p.34), a customer is the person who does the buying of the products and the consumer is the person who ultimately consumes the product. Therefore, customer is a stakeholder…

Objectives: Customer expectations from a good and services may differ from the company observations of customer expectations. Thus, the company deliverables won’t satisfy the potential customers and can’t create customer base in the market. Understanding customer expectations is a must for the customers by market…

I will be writing about my experience with Air India which is the flagship carrier airline in India. It is a government owned enterprise which operates in both domestic and international destinations. It is the largest international carrier in India and the third largest domestically…

Hospitality business is closely linked to the interpersonal relations, the ones between employees of different departments, employees and supervisors, employees and guest. The central concept of the entity is to deliver demanded service so that make the customers meet their best expectations, hotel benefit from…

Productivity Management Group (PMG) is a small enterprise of Business Consulting which includes three verticals namely, Business Excellence, ISO Consulting, and Training. Productivity Management Group was established in 2001 which then had one person working as a freelancer. Later on, few others were added to…