Table of Contents
- Identifying learners
- Please do not:
- What is the process?
The students are expected to be in full nursing student’s attire. This includes navy blue uniform pants and blue scrub tops, white socks and closed white shoes. Shorts or Capri pants, Jeans, corduroy pants, short skirts and dresses, limited bodice or low-cut garments, and open-toe shoes are not acceptable in the clinical setting. Fingernails should be well trimmed and clean and only clear nail polish should be worn. Little or no jewelry and a minimum of two piercings are advisable in a clinical setting. Every student is also required to have a white lab coat which is to be worn in the skills lab.
The students’ uniform and lab coats should bear badges inscribed ‘Nurse Aide Student’. This will make it easier to recognize the students from this institution from their counterparts in another training center. Badges can bear the color of the attire white in color so that they can be clearly visible. The students’ hair should also be clean and clear of face, void of scarfs, headbands and caps. Necklaces should be limited to one modest chain and contained within the scrub top. Rings are limited to one per hand while Watches should be modest. Bracelets and decorative wrist bands are not a part of the uniform. Perfume and cologne are also not used in a medical setup so as to prevent allergic reactions and nausea that may arise. Only slight makeup should be worn.
(a) Equipment and supplies available for students and instructors
A training Aide should consist of modern classes fitted with lockers. This is where students can store their books and other learning equipment. These classes are also where normal learning takes place. The nurse aide establishment shall provide facilities that meet both state and federal requirements which include:
- Safe and clean conditions
- Comfortable temperatures
- Adequate space to comfortably accommodate all students
- Adequate lighting
- Instructional equipment and technology needed for simulating client care
The skills lab consists of beds, interactive mannequins, IV pump and monitors. This is where the students add their skills by practicing what they have been taught in class. This is very important particularly because nursing is more of the skills possessed. Other equipment include video players both VHS and DVD, laptops for the instructors and projectors both slideshow and overhead. Nursing supplies such as blood pressure monitors, dressing scissors, nursing scrubs and penlights are also very crucial. A stethoscope and a watch is a must have for every student and instructor.
(b) Number of hand washing stations with running water
Nursing is associated with cleanliness and so some hand washing stations are required with clean water and hand washing gels. This requires to be set up in the skills lab, simulation room and at various spots within the training center. Clean water should always be available. The skills lab where all the practical activities are carried out should have one hand washing station for every ten students.
Records of graduates’ performance
(a) How the program will store the NNAAP test results
The NNAAP is designed to assess the abilities, skills and knowledge that are vital for effective and safe work as a nursing assistant. The students’ records need to be stored in a system and a hard copy in a paper file. The system should be secure in order to prevent problems of misfiling or unauthorized access. Only authorized personnel should be allowed to access the records. The hard copies require to be arranged in alphabetical order for easy retrieval.
(b) How frequently the faculty will review the NNAAP test results
The Nurse Aide Assistant Training Program is designed to provide both clinical and educational opportunities that foster integrity, compassion, sensitivity, and a high level of responsibility for the student population. Therefore, promoting acceptance of a diverse student population, attainment of professional standards and development of effective communication skills will form a solid foundation for the practice. Graduates of the Nurse Assistant Program will enter the workforce will skills that can be applied in a wide range of healthcare settings. Reviewing the NNAAP test results for the purpose of continual improvement is vital for this program.
The program shall continually review the quarterly reports sent by the testing agency. These reports identify the total number of students tested in any particular test and the pass rate for the students. The faculty shall then reassess for different skills are taught and how teaching can be altered in order to improve students’ competency levels for that particular skill. For instance, if the previous year’s assessment data shows that students failed some skills on a consistent basis, teaching should be changed in a bid to maintain skill levels that meet the standards/targets for these programs. The faculty shall discuss ways of improving skills will inconsistent results such as increasing practice time or different methods of teaching the skills. Results of such reviews and discussions also offer the faculty and program director an opportunity to review various lab resources to see if the performance of students was impacted by a lack of resources. If this is the case, the program can purchase additional or modern lab resources to enhance learning of different skills.
Every time the same test is done the center is required to review the results so as to make comparisons. This includes checking the general level of performance of all the students. This will help to know the skills that are least understood and the curriculum will be adjusted to cater for them. This enhances quality which is our major goal by ensuring that, all graduates are well equipped with all the necessary skills.
(c) Maintaining the skills records of graduates
The nurse aide program should develop and maintain accurate individual records of all the major skills taught to each student and the date of performance. Once the student completes the program, each graduate shall be provided with a certificate of completion and a copy of this record. A record of the graduate’s performance on the evaluation program shall also be maintained. Students’ records are crucial during their school life and their working life. Therefore, these records should continue to be maintained throughout the training center’s existence. Potential employers always want to gather a potential employee’s information to know their capabilities and what they can offer. These employers may choose to enquire from the learning institution. They also help to show the trend in the performance of a skill over the years.
(d) Documents given to graduates at the completion of the training
At the end of the training students should be provided with a certificate of completion to certify that they have already gone through the training. A copy of skills is also handed to the students showing the skills that they have gathered. This should also clearly indicate how they fared in each skill. A potential employer will have an easier way of knowing the skills that the employee they wish to recruit is best at. It’s also advisable that they receive a record of their progress from time to time during the training so they can improve on areas the areas that they scored low.
Records of disposition of complaints
(a) The process of lodging complaints
Complaints can be filed in several different ways which include by email, through mobile phone calls or by simply dropping them in complaint boxes placed within the organization.
(b) Maintaining a file for complaints
Complaints records are maintained in the complaints office until they are fully resolved or for a period of about two years after which if there’s no significant progress, they are purged while still ensuring confidentiality. Complaints records should also be maintained in the annual institutional records. This helps to analyze the complaints which keep recurring in an academic year and the necessary action taken. It also helps to solve future conflicts of the same nature.
(c) Copy of grievance/complaint policy
A copy of grievance or complaint policy should be available. This constitutes the guiding principles towards a complaint, the types of complaints, ways of handling complaints and resolving them. This is of great help especially when a complaint arises as it offers a way forward towards resolving them.
How can you file a complaint?
Complaints can be filed via email, phone calls or letters dropped in complaint boxes within the facility. When submitting a complaint via mail, please submit it directly to our facility as an attachment or an email.
Please do not:
Send complaints using secure email services that require login credentials
Use special file formats. Kindly save your complaints in Microsoft Word of PDF format.
Who can file a complaint?
Anyone with information or knowledge about an event or incident that happened in the facility can file a complaint.
When should you file a complaint?
It is best to file a complaint as soon as possible after the event or incident has occurred. This will allow us to easily retrieve and review documents and records. Moreover, you’re more likely to remember circumstances and important facts soon after the incident.
What details should you include in your complaint?
Your name and contact details (email address, phone number and mailing address). Although you can choose to remain anonymous, we require this information so we may easily contact you in case we need more information.
Where the event or incident happened/where in the facility it happened.
The date the event/incident happened and the names of students and staff involved or who heard or saw the incident.
Specific details about the event/incident. Include reasons for the complaint and what you’d like the facility to do about it. Provide specific details about what happened to you, the part/time of day and what you heard/saw.
What is the process?
We review each complaint to determine if it’s a violation of a rule/law in order to determine whether we have the legal authority to investigate the incident. If the incident meets these two conditions, a complaint file is opened, the complaint is notified and we conduct an investigation. However, if the incident does not meet these two conditions, we close the event or incident “below threshold” which means that it doesn’t meet the requirements for us to conduct an investigation. Once a complaint file has been opened, we conduct an investigation, collect all the relevant information and write a detailed report of our findings. When we find any violations of rule or law, we consult with staff attorneys, management and facility program experts on the best way to resolve the violations. We also sent complainants letters explaining what our investigations found and the actions that we, take to resolve the violations.
What do you need to know when submitting a complaint?
Our focus is to protect the people of West Virginia. Although we’re responsible to take appropriate corrective action against the facility for violating the laws or rules we enforce, we don’t enforce civil or criminal penalties because such actions are beyond our authority. Our mission is to assure safe, competent care and prevent further violations or problems from happening.
What part will you play after filing a complaint?
The facility may contact you for clarifying or additional information either by interview or letter. We may also ask you to provide a written document or testify is a formal hearing is necessary.