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Explaination Of The Role Of Effective Communication And Interpersonal Interaction 

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In this assignment I will be explaining the different roles of effective communication and the interpersonal interaction in which it can benefit in a health and social care context. Communication is used every day on a daily basis used to greet, exchange information and farewells, in which it is also a process that conveys a message thought and idea so that its sent and received accordingly to people. Apart from one to one communication which is the most common way to communicate, where two individuals are standing face to face having a conversation whether its casual or not for example, “hi, how are you?” ” I’m fine thank you, and you?”

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There are different effective communication forms and skills that people use so that its effective to them; such as text messaging, written, symbols, object of reference, Makaton, British Sign Language, media etc. Being involved in Group communication discussion is also equivalent to having a one to one conversation as well as adding a topic which can result to having a debate. Having a group discussion can also come across as intimidating to other which can cause them to feel threatened due to the fact if the group discussion is formal and intellectual the individuals may feel as if they’re were to say something then they’d feel judge and uncomfortable in a result they’d just stay quiet. For example, in a maths classroom a group of students are having a discussion about a complex question, but one student doesn’t understand what everyone is talking about so is being kept quiet so that they’re aren’t being made fun of.

On the other hand if the atmosphere of the group discussion of the is emotional then there are people in the group who often try to lighten up the situation for example a girl has been wheeled into hospital after an incident and her group of friends has been told that she has slipped into a coma, the group of friends now start to express negative thing “what if she doesn’t make it?” “what if she never wakes up!” one of the member in the group would then try to change subject so that they’re able to encourage everyone to change their focus on something positive such as “Remember when we went the party last time!”This an gradually fall into Formal and informal communication is a prime communication form which provides and serves different purposes in which it is used in different situations in a person’s daily life, depending on the tone of voice, the choice of words that an individual chooses to send information to another its varies in the style of the message. Such as formal language, written communication used more professionally in a workplace; for example, writing a letter for an academic purpose such as a college or university, the choice of words used to expand the technical terminology so that its properly structured, whilst using formal language it’s important that in a health and social care settings that a healthcare professional has professional mannerism so that they don’t come across as rude. For example, “Hi, is there anything that you’d like me to help you with?” this is important to show that you are being polite towards who you are helping.

On the other hand, informal communication shows a different perspective of how someone greets another, its purpose is used around friends and family for example someone has spotted a friend and has to greet them “What’s up bruv!” this shows a different approach because of the relationship that they have with one another, even more the same type of approach could be used in text message whether it’s to a friend, partner or family member for example asking a people what they are up too, “ hey chap, wuu2” it’s important that informal language and slang isn’t being used in a healthcare setting for not having the result of miscommunication between you and the person you are serving in which in can also cause problems as it may also come across as rude and disrespectful. Written communication is only used when an individual cannot communicate face to face with another person and it can come in ways such as:

  • Email
  • Text messaging
  • Letters
  • Postcards
  • Social media (snapchat, Instagram, Facebook)

It can either be formal or informal depending on who your writing to, along with written language it can attachment such as pictures and documents can be place in the written message so that it can provide further information for the person receiving to understand. This type of communication is often used a lot in the health and social care filed where its used email other staff.

Furthermore, it also connects to Technology has been popular when it comes to communicate, it has change the way healthcare are able to communicate to their clients such as transitioning from sending letters to sending text messages. Braille is a system felt for fingers used for blind people, it can come as written form based on touch and for people who are also partially sighted. Braille are now placed in different places such as lifts Furthermore, it’s important that you use the correct terminology in which it should be used when health and social care such as jargon which is a language that uses technical terminology for a particular type of professions of intelligence such as lawyers, scientists, doctors, business owners in which this can also be a communication barrier to the public as they may not want them to understand, which is why in some cases the people in service may ask for an elaboration for example, a boy in their adolescence years has been brought into the hospital for an episode having a mental breakdown which has caused him to have a seizure, the mother isn’t sure why this is happening to her son and is worried, a doctor has come in to explain what has happened to her child which happened to be that he has schizophrenia, the mother is now confused regarding what the doctor has said to her and cause him to elaborate. A disadvantage of this is can be that the person in service may start to get agitated and frustrated with a prolong and technical explanation that healthcare professional has given. In a society people are most likely to grow up in a bilingual community due to there being so many cultures in the area or having parents from different countries, but growing up the UK people only grow up learn one language from the country, but individuals who learn to speak a different language like English may find it difficult to express or communicate effectively on how they feel due to their First language, this can usually be their preferred language. Even more the use of dialect These are also similar to interpersonal interaction, a skill that is used every day to communicate and interact well with other people, there are techniques to people use in order to maintain an effective relationship for example speech, it also involves relating to others and exchanging feelings, interpersonal communication can be used to:


  • Influence the attitudes and behaviour of others
  • Give and collect information
  • Form contacts and maintain relationships

Communication doesn’t always come as verbal, people often communication in non-verbal which the two are used in different situations, such as verbal; verbal communication is used with sounds and clear speech used to greet and express yourself forms of verbal communication are used in health and social care settings to get the message across to the patient such as tone of voice can come across either quiet and subtle or loud and firm for example being in control and giving an instruction “put the box in the corner over there!” the tone of voice would come across as affirmative supposed to saying “ hey. ,, whereas communicating non-verbal communication is important to do so, nonverbal communication skills such as British sign language, Makaton, communication passport and braille, body language, eye contact are skills used for those who are incapable of being verbal such as being physical and verbal for example; a person with physical disability the use of Makaton who be used in order to communicate effectively to know what the individual may want.

Furthermore, its effective to them as well as another person learning the skill and responding back such as British sign language (BSL), which is a skill used for people who are hard of hearing although this can be a barrier for the opposing individual who may not understand the maybe still learning BSL it helps the individual with understanding what the person is trying to say. The barrier of this communication skill used can result to a negative impact in the person who would not be able to understand what the other is trying to say; for example a deaf person asking for directions, the person speaking verbally to the person who is hard of hearing, this come across as disrespectful and inconsiderate to the person as they would not understand what message you are trying to send but on the other hand the person may have not known that they were deaf but may have used hand gestures for the individual; but this could also make the person feel embarrassed with themselves as they may not keep up with the words coming out the person’s mouth, overall it wouldn’t be effective to the individual.

Those who have learning difficulties or on the autism spectrum deal with having to use multiple communication skills such as Makaton, Makaton is similar to British sign language but put into similar forms used with speech, symbols and signs used for developing language for those who have learning difficulties in order for them to communication, there is a large range of symbols to help people with learning difficulties to recognise the idea or subject, this can be include as a interpersonal skill which this type of skill is effective to the service user. it’s based on natural gestures which you already associate with certain -words, for example ‘hello’ is a waving gesture. It means anyone can learn the gestures and start using them to communicate. I think of it as a specific way of doing gestures to support spoken language. An advantage of this in a health and social environment would be that it’d help the individual with developing more with there spoken language whereas in a disadvantage of this would come across as Makaton requires having a communication partner who is able to understand the signs and symbols. This is also similar to object of reference which is an object used to represent an item, action and activity, person and place. Using real object is the first stage of symbolic development, therefore using objects to consider the concrete way of representing a word. Overall its used for those who have learning difficulties/speech delay, using an object to justify your point in order for the individual to understand what you’re saying or what used when the service user wants go somewhere or do something.

For example, a child with autism dinner is ready, in order for them to go along with what you’re saying holding a fork and knife for them is essential so that they know that it’s time to eat. This can also be used for people who are hearing impaired, object of reference would be easier to use than British sign language. This skill it’s also essential to healthcare professionals who aren’t able to do certain communication skills such BSL and Makaton such as therapist and social workers as well as using signs pictures and symbols so that the individual is able to cooperate. Communication doesn’t have to be verbal in order to know specific information about an individual such as a Communication passport which is a small journal which contains health records regarding their health background. It’s to be carried around in case of an incident happening for example a boy is walking down the road whilst talking on the phone, then he suddenly goes into shock and starts having a seizure, a person who witnesses this scenario can have the opportunity to look into the boy’s communication passport see what they can do to help; these are also good for people who have communication difficulties which contains what their dislikes and likes as well as their preference of communication.

Communication passports are typically used for people who have a communication difficulty such as have speech delay, the advantage of Passports is that they are easy to read, informative, useful and fun. They are highly personal, so guidelines to good practice are outlined in this book to protect the children and vulnerable people who use Passports. Proximity is non-verbal communication skill which means the physical contact and closeness between professionals and service users. Proximity is paramount in health and social care settings, because patients want their personal space if a care worker must ask permission to enter someone’s personal space, this could help the volunteer to provide support to the service user such as walking or helping the individual to go to the toilet. A disadvantage of this not being able to interact with the user very well and being very distant with the volunteer and the user decides to become independent when they are in very unstable conditions, for example trying to stand by on their own which can lead to them falling and causing themselves pain. Whereas an advantage of this can be that the user is using this proximity skill to better themselves in order for them to get better, such as if the user at the nursing home is dealing from a recovery then the use of proximity that the health care professional would do is to check if the patient is ok, by touching them friendly and with permission without any aggressiveness, according to where the pain is.

Proximity is important in health and social care, as many people like their personal space, roles could also be switch where a family member could come across as intimidating and aggressive whilst walking up to the health care professional for example a baby has been rushed to the A&R due to irregular breathing, whilst the baby has been put into intensive care, the parents of the baby has rushed towards the doctor demanding answer invading the doctors personal space the doctor would feel startled and intimidated by the worried parents. Communicating effectively can also involve with touch, touching another individual can also send a message to person showing a person that their either care, are affection, sexual interest or sexual attention. Body language can always show and help a person understand what a person may want to portray such as putting your hand a person’s shoulder can show that they care and are sending their condolences.

This can also go towards a person who has autism they may not like have people touch them in order to get them places such as trying to bathe them, the individual will refuse to let you touch them so that they can do their own thing. Its important to build a relationship with the patient so their able to trust you with being so close and also being able to touch them. Facial expressions can also tell a lot about what a person is thinking as well as what they want to say, it can also portray your emotional state such as being angry your nose may flare and frown, or being sad you’d look down so that no one can see you upset. Facial expression in a health and social care setting can tell you a lot about what they’re about to say for example a family member has slipped in to a coma the doctor has now come out to tell the family the situation, the doctor comes out with his head down whilst having a solemn look on his face.

Communication between colleagues, there is a difference between how you talk to your friends and family verse how you talk to individual at work, GP, hospital etc. whilst talking to friends and family members it’s easy to say whatever you want and how you want to say it because they’ve known you for a long period of time, for example a boy greeting his friend “What’s up bruv!” the use of slang(informal) that the individual uses to shows that he uses a different approach. Whereas in a workplace communicating with other is different because it’s vital that workers are being respectful towards their colleagues otherwise when disrespect is being presented in the workplace it may then reflect on the individual which could result to showing disrespect towards the customer which could then proceed to the customer being offended. Furthermore, working in a workplace with the same colleagues that you see every day, individuals are most likely to become friends and develop a trust within each other, this can also demonstrate that confidentiality is important and could make or break a trust friendship.

Reflective listening Multi-agency working, in health and social care, professional communicate with other agencies who work in different organisations such as care workers having to communicate with occupational therapist’s hospital services etc; so that they can check if a patient is progressing and improving when it comes to their mental health, and it’s also important that respect is present when communicating so that it can avoid miscommunicating and understanding with people haven’t spoken to before. The formality between the conversations of these agencies are usually formal but unless the workers from two different work settings know each other it may come across as informal, for example a conversation between a therapist and physiographist the conversation could go like “Hey! Long-time no see how’s work been?” “ its been good thanks, so regarding to the situation of…” Multi-professional working is to do with how businesses are able to communicate with each other which is usually formal, but it is important for them to use the correct terminology in order for others to understand what is being said. Professionals from different areas of workplaces are able to come together and work effectively I order to provide a patient the best possible treatment; such as a court judge and children services coming together to work out what is the best for a child in terms of who will take the child into their care.

Between professionals and people using service Healthcare professionals such as physiotherapist and nurses are often using their own technical terminology in terms of their profession, this is called a language community which is a community in which professional use their own specialised words, phrases etc. in which it should be translated into everyday language so that others are able to understand what they are saying as well it’s important that there is no miscommunication. Relative to this it’s also quite similar to jargon and can become a communication barrier to the opposing health care professional.

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