It was recently discovered that auto repair complaints are the largest kind of consumer grievances, and many also involve in car repair scams. According to the National Highway Traffic Safety Administration, consumers lose “tens of billions of dollars each year due to faulty or unnecessary car repairs.” This is because most dealers usually consider their profit and don’t care if they have to lie and cheat so as to get it. So as to prove this, you can visit several dealers with the same problem or question. You will get different answers, estimates and price ranges all for the same problem and almost every one of them recommending unnecessary and unneeded services or repairs. Just ask the dealer the question regarding routine maintenance and what is recommended at each service.
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If you check the owner’s manual, you will see what is recommended for normal driving habits and some may also give you recommendations for harsh conditions. Irrespective of your weather and climatic condition, most service advisor would tell you that the area of your country qualifies for harsh and extreme weather. This is because they are trained to do so because this requires more service and would also make them more money. It’s not whether your car needs it or not, most people would qualify as normal conditions and requires a lot less servicing per the National Highway Traffic Safety Association. The owner’s manuals were made after the manufacturers spent millions of dollars on design, research as well as testing. Therefore listing to the manual is a good approach.
When several dealers were called so as to recommend mileage intervals between oil changes we got a range of 3,000 – 3,500. The answer is the same across different part of the country. However, the owner’s manual of several cars says 4,000 – 5,000 for normal driving habits. When they are called so as to ask about the correct mileage to change a timing belt, the answer given was 60,000 to 70,000. But the owner’s manual gave a range of 90,000 – 100,000. This shows that positive hungry dealers are pushing up more expensive services, requiring additional as well as unnecessary services, and thus scamming and ripping off customers. Thus finding an honest new car dealer becomes very difficult.
The most essential thing to consider is not to get scammed. Some services are required and you need to do your findings so as to prevent any form of scam. Ensure you get your own manual and read the section on required services; this would save you money whenever you visit your dealer.
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