For staff teams to work together successful they often need to overcome a number of challenges. The basic benefit of a team is many minds and bodies working together to accomplish a common goal. Truly successful staff teams take advantage of the unique strengths and perspectives of the individuals that make up the group. However, often the differences themselves preclude effective communication and connection to get to the very advantage that is sought.
I have listed below some of the challenges that the staff team must overcome to function together successful, l and some notes on how to overcome the barrier:
Can’t take in what others are saying because they say it differently: We encourage staff members to practice actively listening, where they repeat back what they heard.The individual who is communicating the original idea can correct the understanding and both members, and those observing can see where the differences originate and have a deeper understanding of how to communicate more effectively. Individuals approach things differently so they don’t know where their team mates are coming from so they don’t develop trust: We have staff members work through a simple problem and document the steps they have taken to solve the problem. We then have each member review with the team how and why the approached it in their unique way. The group are then able to see there are many ways to work through things and gain an appreciation for different approaches.The process by which we make decisions is different so we can’t make consensus decision: Decisions shouldn’t always be made through consensus but there are times when all staff members need to have a say to buy in and carry the decision through: So if the team is having trouble making decisions we look into why that is, I challenge the team to identify why they are having trouble and we discuss suggestions on how to improve.T
he group is highly interdependent but they don’t understand what the rest of the teams roles are, they just know they need something from them to do their role: If time and skills permits, we sometimes allow individuals to swap roles for a day or an hour. Often we think we know what someone else does until we are actually challenged with doing it ourselves. When time or skills don’t permit, we take time out of each staff meeting to have individuals give a little review of their role and how they go about it. The common goal is not clearly defined or bought into by all staff members: Some people enjoy the social interaction of team so naturally adjust well to working in a team; others however would prefer to be individual contributors. When individuals have not understood the common goal they have been less likely to stretch themselves to work together as a team to accomplish. I try and ensure the group understands the goal they are trying to achieve as a team and the benefits of working together as a team.
So to summarize the barriers that teams need to overcome are: Unclear or unproductive communication Different approaches result in individual being untrusting of others The team can’t make consensus decisions when required Team doesn’t understand their other team members roles Team is not clear and bought into the common goal I evaluate the team’s effectiveness and see if one or multiple of these barriers are holding the team back from being a truly high functioning team. I take steps to correct, one at a time as too much change could just through the group into chaos.
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